Killer Bee Nail Studio

NO-SHOW & CANCELLATION POLICY NO-SHOWS: If you do not show up to your appointment without notice, you will be charged 100% of the appointment total. To rebook after a no-show, you must pay in full upfront. No exceptions. No refunds. ⸻ CANCELLATIONS: If you cancel within: • 24 hours before your appointment: You will not be charged the service. • Less than the 24 hours before your appointment: You will be charged 50% of the appointment total. • Cancel less then 12 hours before - you will be changed 100% of the total. Exceptions: The charge may be waived only if: • You or someone in your home has a positive COVID test, or • You are hospitalized or seriously ill/injured. If you’ve had COVID, your next appointment can be scheduled at least 2 weeks later. No refunds under any circumstance. Late Policy Clients are granted a 10-minute grace period. After 10 minutes, a late fee of $1 per minute will be applied (including the grace period). If a client arrives 15–30 minutes late, the appointment may be cancelled or the service may be shortened, depending on remaining availability. If a service is shortened due to lateness, the client will still be charged for the original service booked, even if a simpler or shorter service is provided. Clients who are running late must notify us as soon as possible. We will determine whether the appointment can still be honored, adjusted, or rescheduled. Failure to communicate may result in cancellation.